Terms and Conditions

1. Overview

Ember Vault is a private membership concierge platform available exclusively in the United States. The Service connects approved members with curated concierge experiences and lifestyle services. Access to the platform is by invitation or approved application only.

There are two distinct user types under these Terms:

• Members -- individuals who access the Ember Vault platform to receive concierge services.
• Owners / Operators -- businesses or individuals who pay for access to the Ember Vault platform to manage their private membership program.

2. Eligibility

To use Ember Vault, you must:

• Be at least 18 years of age
• Reside in or operate within the United States
• Have a valid invitation or approved account application
• Agree to these Terms and our Privacy and Data Handling Policy

We reserve the right to deny or revoke access to any user at our sole discretion.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your login credentials. You agree not to share your account with others or permit unauthorized access. You must notify us immediately at support@embervault.vip if you suspect any unauthorized use of your account.

We may suspend or terminate your account if we believe you have violated these Terms or engaged in fraudulent, abusive, or otherwise harmful conduct.

4. Membership Services

Ember Vault provides a platform for private membership management and concierge coordination. We do not guarantee the availability, quality, or outcome of any third-party services arranged through or referenced by the platform. The platform is a facilitation layer -- members engage with concierge services at their own discretion.

Membership access and benefits are defined by the Operator whose program you are enrolled in. RealWorld Tech Solutions is not responsible for the fulfillment of any specific concierge requests made through an Operator's program.

5. Payments and Billing (Operators)

Members do not pay for platform access directly. Operators pay for access to the Ember Vault platform on a subscription basis. All billing is processed through Stripe. By subscribing as an Operator, you authorize us to charge your payment method on the agreed billing schedule.

Subscription fees are non-refundable except as required by applicable law or as expressly stated in your Operator agreement. We reserve the right to change pricing with at least 30 days' written notice to active Operators.

If a payment fails, we may suspend your Operator account until the balance is resolved.

6. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the platform
• Scrape, harvest, or systematically extract data from the platform
• Impersonate another person or entity
• Interfere with or disrupt the platform's infrastructure
• Use the Service to transmit spam, malware, or harmful content
• Resell or sublicense access to the platform without written permission

7. Intellectual Property

All content, branding, design, software, and other materials on the Ember Vault platform are owned by or licensed to RealWorld Tech Solutions, LLC. Nothing in these Terms grants you ownership of any platform content or intellectual property. You may not copy, reproduce, or distribute platform materials without our express written consent.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. We make no guarantees regarding the results you may obtain from using the Service.

9. Limitation of Liability

To the maximum extent permitted by law, RealWorld Tech Solutions, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Service -- even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the amount you paid us in the three months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless RealWorld Tech Solutions, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses -- including reasonable attorneys' fees -- arising out of or related to your use of the Service or violation of these Terms.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including your violation of these Terms. Upon termination, your right to use the Service ceases immediately. Sections 7 through 12 survive termination.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Nebraska, United States, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Lancaster County, Nebraska. You consent to the personal jurisdiction of those courts.

13. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify active users of material changes via email or a notice on the platform. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

14. Contact

If you have questions about these Terms, please contact us at:

RealWorld Tech Solutions, LLC
Lincoln, Nebraska
chanse@realwordtechsolutions.com